Frequently Asked Questions

Up to six months if stored properly.

4-5 weeks. Store it in an airtight container with silica packs.

All lashes are made from 100% synthetic fiber. The faux mink material is derived from PBT thread.

Every tweezer is hand tested before shipping. Each artist works differently, so you may need to find your own sweet spot once you receive them.

Yes. Ultra Crystal Clear Bond is available for clients with sensitivities. It is clear in color and does not contain carbon black.

No. It has a factory installed rechargeable battery and charges with the included USB cable.

Registered ThousandLashes customers can receive automatic discounts and promotions depending on order value and product type.

Orders of $250 USD receive 10% off automatically.

Orders of $500+ USD receive 15% off automatically and may qualify for free shipping.

Domestic free shipping is automatically applied on qualifying orders. Select the correct shipping method at checkout.

International free shipping may apply on qualifying orders. Duties may apply depending on destination.

Purchases greater than $500 USD may qualify for salon discounts. Salons, distributors, educators, trainers, and schools can contact the team for pricing.

Only one sales discount, discount code, or promo code may be applied per order. ThousandLashes reserves the right to modify or cancel discounts at any time.

Lash artists and beauty businesses who love the brand can apply to become ThousandLashes distributors.

Ambitious entrepreneurs and established beauty businesses outside of the USA.

Business support, marketing materials, training access, and reward opportunities based on sales performance.

Minimum first order requirement of $1000 and a long-term commitment to working with ThousandLashes.

ThousandLashes develops products based on lash artists suggestions and needs. The brand supports artists with products, accessories, and educational content.

The brand is aware of waste in the lash industry and has shifted toward recyclable boxes, bamboo lash brushes, and durable multi-use alternatives.

ThousandLashes focuses on creating high quality lash products while supporting a more sustainable future.

Production and assembly are handled through responsible manufacturing with work connected to South Korea, Japan, and San Diego, California.

Customers have 30 days after receiving an item to request a return.

Returned items are inspected before approval. If approved, the refund is sent to the original payment method.

No refunds are issued for damaged or defective products. Please review the exchange policy for those cases.

All ThousandLashes orders are shipped from San Diego, California, USA.

Any issues such as damage, item issues, or discrepancies must be reported within 48 hours of receiving the order.

ThousandLashes is not responsible for lost or stolen orders.

Orders placed before 2 PM can ship the same day. Orders placed after 2 PM usually ship the next morning.

Email or call as soon as possible to request cancellation. If the order has already been packed and shipped, cancellation may not be honored.

Inspect your order when it arrives and contact the team immediately if the item is defective, damaged, or incorrect.

Orders may ship with USPS, UPS, DHL, or other available carriers depending on the destination and selected shipping method.

Shipping cost depends on location, selected method, and order value. Some qualifying orders may receive free shipping.

Orders are processed as quickly as possible. Orders placed before the daily cutoff may ship the same day.

Orders are not usually shipped on weekends or holidays. They are processed on the next business day.

Returns may be accepted according to the return policy. Products must meet the return requirements.

Subscription ordering allows customers to receive selected products on a repeating schedule, where available.

Yes, worldwide shipping may be available depending on destination and carrier options.

Free shipping and coupon offers may apply to qualifying orders. Only one qualifying promotion may apply per order.