Shipping & Returns (2021-07-16)

SHIPPING

Shipping your order/s

We will ship your order and products to the address provided. Our system automatically ships out the package printing out the address provided by the customer at checkout. Thousandlashes is not responsible for any fees to send the package to a new address or back to existing. Please contact us immediately via text at 760 7073479 or call, to let us know to change your address.

Shipment Updates:

Tracking information will be sent via e-mail upon dispatch of goods. Charges are subject to change without notice.


No Delivery?

If your package was marked as delivered, and you claim that it was not received, you will need to file a claim with USPS. Please contact USPS at 1 (800) 275-8777

Or UPS 1 (800) 742-5877 depending which carrier was used for your shipping.


It does happen the package will arrive within 24 hours as the delivery may have gotten pushed to the next business day due to high shipment volume. Once the package has been shipped out. Thousandlashes is not liable for lost packages.

 

WHAT SHIPPING METHODS DO YOU USE?

Thousandlashes reserves the right to ship orders via UPS or the United States Postal Service (USPS) at any time, at its discretion. You will receive an email confirmation when your order has been shipped, with tracking numbers.

HOW MUCH DOES SHIPPING COST?

If you are in the Continental US and you order $150 or more in products you will receive FREE USPS  shipping, UNLESS you have a large sized item, such as lash room decor items, which do not qualify for FREE shipping due to high shipping cost.

All other shipping charges will automatically be determined by our USPS OR UPS Shipping Calculator.

*Hawaii, Alaska, non continental us territories  and International shipping are subject to increased charges. You will be able to see the total shipping cost at checkout depending on your location.

WHEN WILL MY ORDER BE SHIPPED?

Most of the orders received between Monday and Friday are processed and shipped in the same day, but some orders required longer time to process and shipped within 48 hours. Orders placed after 1:00 PM EST on Fridays will be shipped Monday of the following week. 

Choose your shipping option carefully to ensure the best service for your needs. Shipping time depend of your location and shipping service.

DO YOU SHIP ON THE WEEKENDS AND HOLIDAYS?

All orders placed on weekends (Saturday or Sunday) and orders placed on Federal Holidays (also including, Thanksgiving, Christmas Eve and New Year’s Eve) will be processed on the next business day following the weekend or holiday(s).

CAN I RETURN A PRODUCT?

It is our mission at Thousand Lashes to ship products and provide services of only the highest quality. Due to issues of hygiene, Thousand Lashes cannot accept product returns after packaging has been opened. If an adhesive is not performing properly within the 14 day return window and it is determined by our team to be a product issue, a replacement or store credit will be rewarded with no return necessary.

Returns and exchanges of unopened, resellable products (Excluding adhesive) are accepted within fourteen (14) days of the date on the original purchase receipt. Buyer will be credited with his or her purchase price, minus the shipping cost and a 20% restocking fee. Even exchanges of unopened/unused products may be authorized within fourteen (14) days of the date on the original purchase receipt.

In the event that a return or exchange is desired, please contact Thousand Lashes Galina® within fourteen (14) days of product receipt at thousandlashes.usa@gmail.com or (760)7073479 .

 

DO YOU SHIP WORLDWIDE?

Yes, we do ship worldwide! 

For International buyers

To proceed with your order please provide us with your phone number. It is requirement of all shipping companies. International buyers are not eligible for FREE shipping. We are not responsible for duties and taxes from international customs.

FREE SHIPPING & COUPONS

FREE Shipping can NOT be combined with other coupon codes. You must achieve a total cart value of $150 to activate the Free Shipping with coupon code.

FREE SHIPPING is for USA orders only, international orders do NOT qualify for FREE shipping.