Shipping Address

• We ship to the address provided at checkout.
• Thousandlashes is not responsible for re-shipping fees due to incorrect addresses.
• Contact us immediately via text (760-707-3479) or call to change your address before shipping.

Shipping Methods

• You choose the carrier and shipping method.
• Tracking numbers are provided once your order is shipped. Make sure to have a valid email address upon checkout, that’s where the tracking will be sent.

Order Processing Time

• Orders placed between Monday and Friday are typically processed and shipped the same day.
• Some orders may take up to 48 hours to process.
• Orders placed after 1:00 PM EST on Fridays are shipped the following Monday.

Shipping Costs

• Costs are calculated at checkout based on your location and shipping method.
• Free shipping for Continental US orders over $150 (excludes large/heavy items).
• Hawaii, Alaska, non-continental US territories, and international orders are subject to additional charges and do not qualify for free shipping.

Weekend and Holiday Shipping

• Orders placed on weekends or Federal holidays (including Thanksgiving, Christmas Eve, and New Year’s Eve) are processed on the next business day.

Lost, Stolen, or Damaged Packages

• File claims with Route insurance or the carrier for lost, stolen, or damaged packages.
• Thousandlashes is not liable for lost or stolen packages.

Return & Refund Policy

Eligibility for Returns

• Returns of unopened, resealable products (excluding mattress toppers) are accepted within 30 days of receiving the package.
• Returns incur a 20% restocking fee, and shipping costs are the client’s responsibility.
• Contact us before returning an item at thousandlashes.usa@gmail.com or 760-707-3479.

Non-Returnable Items

• Items with opened packaging.
• Due to hygiene and shipping costs, sale items, limited edition collections, and lash room decor (e.g., mattress toppers) are non-refundable.

Return Process

• Domestic returns incur a 20% restocking fee; international returns incur a 30% restocking fee.
• Refunds are processed after inspection of the returned item.
• There are no refunds for damaged or defective products; see the "Exchanges" section for replacement options.

Exchanges

• Exchanges are accepted within 30 days of receiving the item.
• Once your return is received and accepted, you may choose a new item or request store credit.
• To expedite exchanges, contact us by email at thousandlashes.usa@gmail.com or 760-707-3479.

Additional Policies

Shipping Origin

• All orders ship from San Diego, California, USA.

Damages and Issues

• Report damaged or defective items within 48 hours of receipt.
• Provide photos/videos of damaged items for prompt replacement (no refunds for damaged items).

Order Cancellation

• Contact us as soon as possible if you need to cancel an order at thousandlashes.usa@gmail.com or 760-707-3479.
• If your order has already been shipped, cancellations will not be honored.