FREQUENTLY ASKED QUESTIONS

PRODUCT

What is the shelf life of my glue unopened?

Up to six months if stored properly.

 

What is the shelf life of my glue opened?

4-5 weeks, store it in a special airtight container, with silica packs.

 

From which material ours lashes are made of?

All our lashes are made from 100% Synthetic fiber. We use a faux or synthetic mink that is derived from PBT Thread (polyurethane)


How do I know the tweezers will be appropriate for me?

We hand test every tweezer personally before shipping. You may need to find the perfect sweet spot for you, each artist is different and works with various techniques, therefore it’s important to play around with the tweezers once you receive them.



Do you offer a sensitive glue?

Yes. We do offer a glue for clients with sensitivities. It is the ultra crystal clear bond. It has the same retention as our black adhesives, but it is clear in colour. This adhesive doesn’t have carbon black, which is responsible for sensitivities most of the time.

 

Does portable handheld cooling fan need a battery?

No it is has factory installed rechargeable battery and you charge it with USB cable (included).

 

WHOLESALE DISCOUNTS

Registered Customers of ThousandLashes receive the following discounts and promotions:

  • Volume & Sale Discounts: Apply to ALL Lashes, Adhesives, Adhesive Removers, Eye Pads & Tweezers.

  • $250 USD: Receive 10% OFF, discount is automatically applied.

  • $500+ USD: Receive $15% OFF, discount is automatically applied. FREE SHIPPING

  • Domestic Free Shipping: Discount is automatically applied.

  • Minimum Order $150 USD Select USPS Priority Mail to qualify. Shipped via USPS First Class or Priority Mail. International Free Shipping: Discount is automatically applied.

  • Minimum Order $750 USD  Must select Priority Mail International. Order will ship DHL or Express International. Duties APPLY. Questions, please contact us.

  • SALON DISCOUNTS: STOCK UP & $AVE

  • Purchases greater than $500 USD qualify for Salon Discounts. ThousandLashes offers two programs tailored towards Salons & Distributors/Educators. To quality simply complete the online application or contact us for pricing. Large orders ship quickly. We work with distributors, multi location salons , franchise owners, trainers & schools.

 

DISCOUNT EXCLUSIONS

Only one sales discount (Discount or SALE Promo Code) may be applied per order. Free Shipping available.

Thousandlashes reserves the right to extend, modify or cancel at any time the current discounts.

 

DISTRIBUTORS

BECOME A THOUSANDLASHES DISTRIBUTOR!

Are you a lash artist who loves our products and brand? If so, becoming Thousandlashes brand distributor may be the next step for you!

Thousandlashes is a successful award wining eyelash extension brand which has enjoyed growth over the last 3 years.

If you would like to join one of the leading eyelash extensions brands in the world and become our Thousandlashes distributor, please read the following information carefully.

Who are we looking for?

Ambitious Entrepreneurs and already established Beauty Businesses outside of the USA

What do we give you?

  • Great earning potential

  • Support with setting your business up

  • Full access to all Thousandlashes Marketing materials

  • Access to Thousandlashes eyelash extension trainings Exclusive Rewards based on Sale Performance (including designer accessories, the latest tech gadgets and holiday packages)


What are our requirements?

Minimum first order requirement of 1000$
Commitment to the long term cooperation with Thousandlashes
As a Thousandlashes Distributor, you’ll have an exciting opportunity to grow your own successful and profitable business with a proven business model.

 

THOUSANDLASHES FAQS

Lash artist

Our journey starts with you. We develop all our products based on your suggestions and needs. First we listen, then we create. We support you by giving you exactly what you need, because you asked for it.

We are a tribe of lash artists that are fanatics about anything and everything related to lashes.

We are here to support, inspire and encourage you, with our educational content. We also have customized lash products and accessories designed to make your lash journey easier and more enjoyable .

 

Eco-friendly

We are acutely aware about the incredible amount of waste we produce as lash artists daily.

We have already made a shift on producing all our pre-made, and pro- made fans in 100% recyclable boxes.

We have also moved on to selling bamboo lash brushes instead of plastic ones.

We also avoid selling any products in a one time use plastic variation, such as lash rings for example . We prefer to use a more durable multi- use alternative.

 

What we do?

Shaping a sustainable future is at the core of everything we do at Thousandlashes. We’re all about transforming eco-friendly materials into a certainly high quality lash products to love.

 

How we do it?

Our operated factory in South Korea and Japan sets the standard for sustainable, responsible manufacturing. Continually striving for zero waste, we combine the best lash technology and handcrafted assembly to create our signature style and comfort. A lot of our assembly and formulation of products is done directly in San Diego California.

 

REFUND POLICY

We have a limited return policy as we are unable to restock returned used goods and have to absorb the cost.  If you would like to return a product, please review our policy in full and then reach out to us by phone to discuss the reason you wish to return your product.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

All refund requests have to be processed and approved by the owners. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

No refunds for damaged or defective products. See the "Exchanges" section below.

 

Order policy

All Thousandlashes orders are shipped from San Diego California USA.

Any issues with clients' orders such as damage, item issue, and discrepancies must be reported within 48 hours of customer receipt.

Thousandlashes is NOT RESPONSIBLE FOR ANY LOST OR STOLEN ORDERS.

Orders are shipped the same day the order is placed if it's before 2 pm. If the order is placed after 2 pm it will ship out the next day in the morning.

 

Canceling an order

If you would like to cancel or change an order that you've just placed, please email us at thousandlashes.usa@gmail.com or contact us at 7607072379 as soon as possible. We will try our best to cancel your order. If your order has already been packed and shipped cancellation will not be honored. 

 

Damages and issues

If the item you receive is damaged in shipment or defective, you MUST contact us at 7607072379 or email us at thousandlashes.usa@gmail.com within 48 hours of receipt to initiate a return. We will ask that you provide us with photos and videos of the damaged item. No refunds will be done, however, a new item will be shipped out promptly.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as adhesives, cream remover, or primer), and personal care goods (such as lash foam). Please get in touch if you have questions or concerns about your specific item.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.