How to Fix a Lash Lift Gone Wrong and Keep Clients Coming Back

Lash lifts are becoming a must-have beauty service for many who want a natural yet glamorous look without the hassle of extensions. As a lash artist, you’ve probably seen how happy clients are after a successful lash lift. 

But, what happens when things don’t go as planned? Maybe the curl wasn’t perfect, or the results didn’t last as long as your client expected. Whatever the reason, it's important to know how to handle a lash lift that’s gone wrong and keep your clients satisfied and coming back. 

In this post, we’ll explore how to fix a lash lift that didn’t turn out right and provide the best possible experience for your clients.

Lash & Brow Lift Kit, Lash Lift Rods Design 2, Self Glue Reusable Pads, and Lash Lift Ribbons are used in this set. To shop, please click here.

 

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What Could Go Wrong in a Lash Lift?

Before jumping into how to fix issues, knowing what can go wrong with a lash lift is helpful. Even if you’ve been doing them for a while, small things can lead to problems. 

Here are a few common issues:

Lash Patches and Rods for Lash Lift and Tint and Lash & Brow Lift Kit are used in this set. To shop, please click here.

 

• Over-processing or under-processing: If the solution stays on for too long, lashes can become too curled or frizzy. On the other hand, if it’s not left on long enough, the lift might not hold.

• Uneven results: Sometimes, lashes might not lift evenly, causing one eye to look different from the other.

• Weak or brittle lashes: Some clients might experience dry or brittle lashes if the solutions are too harsh for their lash type.

• Lash lift not lasting: Clients may feel disappointed if their lift falls flat after only a few weeks.

Knowing how to deal with these issues is key to maintaining your professional reputation.

 

Step 1: Communicate with Your Client

The first step in fixing a lash lift gone wrong is talking to your client. Good communication is essential. Ask them how they feel about their results, and if they express any concerns, listen carefully. Don’t rush to offer a solution right away; instead, show empathy and let them know that you understand their disappointment. Reassure them that you’re there to make things right.

 

What to Ask Your Client:

• How long did the results last?

• Did the lift feel uncomfortable during the treatment?

• Are there any specific parts of the lift they were unhappy with?

By asking questions, you get a clearer picture of the problem and can decide on the best fix.

 

Step 2: Offer a Free Touch-Up Session

If a lash lift doesn’t meet your client’s expectations, offering a free touch-up session can go a long way toward fixing the problem and maintaining a positive relationship. In many cases, uneven lifts or under-processing can be corrected with a second session.

Make sure to explain what went wrong and how you’ll adjust your technique to ensure better results this time.

 

For Over-Processed Lashes:

If the lashes are over-processed and too curly, re-lifting might not be the best option right away. Instead, you can try to relax the curl using a light perm solution but do so with caution. Over-processing can damage the lashes further, so it’s best to wait until the lashes are healthy again.

 

For Under-Processed Lashes:

If the lashes didn’t lift enough, offer to repeat the procedure using slightly stronger solutions or a longer processing time. Make sure to monitor the client’s lashes closely during the second session to avoid over-processing this time.

 

Step 3: Provide Proper Aftercare Education

Sometimes, lash lifts fail due to improper aftercare. Even if the lift went perfectly in your studio, if the client doesn’t follow the right aftercare steps, the results may not last. As a lash artist, it’s crucial to provide clear aftercare instructions. Explain that for the first 24-48 hours after a lash lift, the client should avoid:

• Getting the lashes wet

• Using mascara or makeup remover on the lashes

• Exposing lashes to steam or hot environments (like saunas)

Give your clients an aftercare card to take home so they can easily follow the steps.

 

Step 4: Recommend the Right Products

If the client’s lashes are dry or brittle after a lash lift, the right products can help them recover. Recommend a nourishing lash serum or keratin treatment to hydrate and strengthen the lashes. Offering these products in your salon gives you an additional revenue stream while helping your clients maintain healthy lashes. 

Make sure to explain how to use the products properly for the best results.

 

Step 5: Offer Compensation or Discounts

In some cases, the client might not want another session, or their lashes may be too damaged for a touch-up right away. In this situation, you can offer a discount on their next service or a small refund to compensate for the unsatisfactory results. While it may feel like a loss in the short term, this can help build trust with your clients and show them that you care about their experience. 

Offering a future discount gives them an incentive to return to your salon.

 

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How Much Is a Lash Lift?

If your clients are asking, “How much is a lash lift?” make sure to explain the value of the service clearly. Depending on your location, lash lifts typically range from $50 to $150. Highlight the benefits of the service, such as how long it lasts (up to 6-8 weeks) and how it can replace the need for daily mascara. 

When discussing pricing, it’s also helpful to mention any additional services you offer, like lash tinting or lash care products, which can enhance the client’s results.

A Lash Lift Kit is used in this set. To shop, please click here.

 

Offer Lash Lift and Tint Services

If your clients are looking for more dramatic results, offering lash lift and tint services can be a game-changer. A lash tint darkens the lashes, making them look fuller and more defined. By bundling these services together, you can provide clients with a complete lash transformation that lasts for weeks. 

Plus, this adds more value to your service and allows you to charge a bit more.

Lash Patches and Rods for Lash Lift and Tint are used in this set. To shop, please click here.

 

How to Promote Lash Lift Services to Attract More Clients

To keep clients coming back and attract new ones, it’s important to market your lash lift services effectively. 

Here are some simple strategies you can use:

Lash & Brow Lift Kit, Rainbow Lash Lift Rods, Purple Lash Lift Tool and Lash lift Ribbons are used in this set. To shop, please click here.

 

• Social Media: Share before-and-after photos of your clients' lash lifts on platforms like Instagram and Facebook. Clients love seeing real results, and this can build trust.

• Client Testimonials: Ask satisfied clients to leave reviews on your website or social media pages. Positive feedback helps build your credibility.

• Special Offers: Offer a discount for first-time clients or a package deal that includes both lash lift and tint.

 

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Conclusion

Even if a lash lift doesn’t go perfectly, there are plenty of ways to fix the issue and keep your clients happy. From offering free touch-ups to providing proper aftercare advice, taking the time to correct mistakes shows your clients that you care about their satisfaction. This not only helps them walk away feeling great about their lashes but also encourages them to come back to you for future services. Remember, mistakes happen—it’s how you handle them that counts!

By applying these tips, you'll not only solve problems quickly but also build strong relationships with your clients, ensuring they return for more lash services in the future.

 

Do you find this blog post helpful? Have you learned something? Leave a comment below and share your thoughts. Don’t forget to share this blog with your lash friend.

 

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Lash Lift vs Lash Extensions: Pros, Cons, and Considerations: Learn the key differences between lash lift and lash extensions. Perfect guide for lash artists to help their clients choose!