How Do You Deal With A No Show Client And Cancellation Policy As A Lash Artist

The lash industry is a competitive one, especially in larger markets. Lash artists have to deal with clientele and situations, including no-shows. A no-show is simply a client who doesn't show up for their appointment without notice.

Many lash artists are not prepared to handle this situation because they don't have a cancellation policy. Having a cancellation policy minimizes the problems of clients not showing up to their appointments. The ideal scenario is never to have a no-show client, and having a cancellation policy will play a big part in making sure you don't.

Setting your cancellation policy can be difficult for lash artists, especially if you are new to the business and unsure what works best for your clients. Here are some ideas that can help you set yours.

 

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As a business owner, I have a lot of things to consider, especially the no-show and cancellation policy. These are the standard rules to follow. If this is implemented correctly, the business will be operating smoothly.

I have been in the business for quite some time. I have experienced those clients who will cancel a few minutes before their appointment. Here are some tips to prevent customers from a show status and our cancellation policy.

 

NO SHOW POLICY

If a client does not show up for their appointment and has not canceled at least 24 hours in advance, they will be charged half the price of their appointment. We understand that things come up and we are very accommodating with last minute cancellations or rescheduling.

However, if you do not cancel at least 24 hours before your scheduled time, we have to make up the time lost by giving other clients appointments. If you are more than 10 minutes late for your appointment, you can also charge half the price of the appointment because again, as lash artists we have other clients waiting on us to do their lashes and don’t want them sitting around waiting for you to show up.

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Cancellation policy

The cancellation policy should be written on the website or any page. Everything should be discussed with new clients upfront. Make sure they fully understand all the details.

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Emergency

Things happen. It's hard to be a full Time Nazi and penalize everyone right away. It is why I suggest a one-time grace for emergencies. All clients get a one-time free cancellation with no charges at all!

It shows that you are reasonable and understand that emergencies happen, but you won't tolerate constant cancellations because that will cost you time and money.

If clients cancel because they do not feel like coming to their appointment and feel like sleeping in, that's not acceptable, and you need to set clear boundaries.

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ONLINE booking / DEPOSIT

You should need an online booking. You should have a system to book your clients online. It prevents cancellations significantly because they have already pre-paid their appointment and will not cancel unless there is an excellent reason.

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IMPLEMENTING POLICY

We wanted to be friendly and all. However, we have to be firm with our policy. We should teach our clients to respect our time, as we respect them as our clients.

I always believe that time is gold. Time is money. Every time I spend my precious time giving service, I profit from it.

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As a lash artist, you should have a policy for dealing with no shows and cancellations.

It’s important to note that there are different reasons why clients may cancel or not show up for their appointment. Some may have something come up at the last minute, and others may be no shows.

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Here are some tips on how to deal with these situations:

If they cancel within 24 hours of their appointment: It’s best to send a text message to let them know that it would be appreciated if they could reschedule. You can also offer them another time slot for the same day or ask if another day works better for them. This will show them that you care about keeping your schedule full and that you aren’t just looking to fill time slots with clients who aren’t interested in booking with you.

If they cancel within 48 hours of their appointment: It’s best to send a text message letting them know that it’s appreciated if they can reschedule. Follow up with an email confirming the date, time, and price if needed and any other details such as the product used so that they feel confident in booking again in the future.

 

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MY TWO CENTS

Many lash artists have dealt with a no-show client at least once, but some have never experienced it. Lucky you!

I believe it's essential to have a cancellation policy to avoid dealing with no-shows in the future or let your clients know what will happen if they cancel last minute or don't show up for an appointment without letting you know beforehand.

You can personally assess if the client is telling the truth. If this happens all the time, it's about time to fire the client. It is better to lose one client than to lose more. The right client will eventually come.

Don't dwell too much on one client who wastes your precious time. Please give it to someone serious about getting your service.
May this help you in running your business. Remember: RULES ARE RULES, MADE TO BE FOLLOWED!

 

 

Do you find this blog post helpful? Have you learned something? Leave a comment below and share your thoughts. Don’t forget to share this blog with your lash friend.

 

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