The Lash Artist's Guide to Retention and Refills

As a lash artist, one of the key aspects of your service that keeps clients coming back is how well their lash extensions last. This is what we call 'lash retention'. In this guide, I'll share some essential tips on improving retention and handling refills effectively. 

Let's dive in without any jargon and keep it simple!

The Lash Artist's Guide to Retention and Refills


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Understanding Lash Retention

Retention refers to how long lash extensions stay attached to the natural lashes. Good retention means your clients can enjoy their beautiful lashes longer, leading to satisfaction and repeat business.

 Lash retention

Velour Lash Adhesive, Promade Fans, Hydrogel Under Eye Patches, Super Bonder, and Incredible Retention Primer are used in this set. To shop, please click here.


Key Factors Affecting Retention:

  • Adhesive Quality: Use high-quality, long-lasting lash glue.
  • Application Technique: Proper isolation and placement are crucial.
  • Client's Lash Care: Educate clients on how to care for their extensions.


Improving Retention

  • Perfect Your Technique: Ensure you're attaching the extension to a single natural lash. Avoid sticking lashes together.
  • Control Humidity and Temperature: Lash adhesive cures based on the humidity and temperature of your workspace. Find the sweet spot for your specific glue.
  • Prep the Lashes: Clean the natural lashes thoroughly. Any oil or residue can prevent proper adhesion.


Client Education

Educate your clients on how to maintain their lash extensions. This includes:

  • Avoiding oil-based products around the eyes.
  • Gentle cleansing routines.
  • Sleeping on their back or using a silk pillowcase to avoid friction.


Handling Refills

Refills are appointments where you replace lashes that have fallen out due to the natural lash cycle.

  • Schedule Timely Refills: Typically, clients should come in every 2-3 weeks. Waiting too long can make the refill process more complicated and time-consuming.
  • Assess and Remove: Before adding new lashes, assess the existing ones and remove any that have grown out too much or are twisted.
  • Fill in Gaps: Apply new extensions to the new natural lashes that have grown in since the last appointment.



Great retention and well-handled refills are the cornerstones of a successful lash business. By focusing on these elements, you ensure your clients are happy and your schedule stays booked with repeat visits. Remember, the key is in the details – from the products you use to the advice you give your clients. Keep it simple, and you'll see the results in your client's satisfaction and the growth of your business.


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