Tips And Tricks On Pre-booking Your Client's Appointment
How do you get clients to prebook? How will your lash business benefit from pre-booking? How do you book clients?
Does anyone who got frustrated here that clients are not pre-booking their appointment? There are a lot of factors on this issue. When you master this, you will be able to achieve something big and increase productivity in your lash business.
Pre-booking can help you manage your time and workload if you have a busy schedule. This means that instead of saying no to clients who call on the day, you can say yes because their appointment has already been scheduled. You’ll also get more customers through the door and make more sales, increasing your profits!
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I've learned trial and error how to master the art of pre-booking and how this works well once you know the processes.
I hope that these are beneficial for you in your lash business. I hope to hear your thoughts, too, if you have some additional information that we can share with our #lashtribe.
1. Make Sure To Check Your Schedule
You should have checked your schedule and blocked specific dates and have it in advance, like 4-8 weeks ahead. You can't afford to miss any appointment due to the inability to secure dates your clients need to book.
Volume Lashes mix curls D, CC, and C, and Velour Lash Adhesive used in this set. To shop, please click here.
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2. List The Recommended Refill Dates For Every Client
Depending on the type of client you have, whether or not they demand a new set rather than a refill, we have to remind our beautiful clients how to care for their lashes as part of our lash service to them. Every after appointment, make it a habit to remind them how to make their lashes healthier because a healthy lash helps will eventually have more excellent retention.
Volume Lashes mix curls D, CC, and C, Velour Lash Adhesive and Lash Tile used in this set. To shop, please click here.
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3. Quick Reference For Clients
Make life easier for clients to pre-book you. Make it part of your customer service to inform the clients of their schedule. I would suggest sending them messages with complete information on how to pre-book their appointments. Make it a habit to give relevant information to your clients, easy to understand, email, print on paper, or send text messages.
Volume Lashes mix curls D, CC, and C, and Velour Lash Adhesive used in this set. To shop, please click here.
For more tips like this one be sure to subscribe to our email list, we send very informative and helpful emails every week, please click here.
4. A Gentle Reminder
Let's face it, some clients tend to forget about their needed appointment, and they would appreciate it if you reminded them by messaging them a few weeks before their supposed lash appointment.
You can make a script to use and send to your clients easily. If you are having some doubts about asking clients to ask their clients to pre-book, you can start with asking how their lashes are and if there will be any issues that you can address. It will be an additional good point on your end, and clients love it when you still care for them even after their whole set.
L Curl Lashes, Ultra Crystal Bond and Disposable Eyelash Brush used in this set. To shop, please click here.
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5. Communication Is The Key
Some lash artists give a reminder card as part of the aftercare routine kit for their clients. Apart from that, I have an extra mile to call them to remind them that they are due for their refill.
L Curl Lashes, Ultra Crystal Bond, Marlowe Tweezer and Malachi Tweezer used in this set. To shop, please click here.
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6. Consistency Brings Productivity
These are some ways to inform your clients to pre-book their appointment. Make sure that you will be consistent in reminding your clients. We also like to develop discipline in our clients to be able to their skills to pre-book their appointment right away and less need to remind them.
L Curl Lashes and Ultra Crystal Bond used in this set. To shop, please click here.
For more tips like this one be sure to subscribe to our email list, we send very informative and helpful emails every week, please click here.
7. Be Creative
Run some promotions, offers, or discounts. It will encourage your clients to come back for more and motivate them to book right away. It can be open book slots that are less likely to be secured by clients, give discounts for loyal customers. You can also have a bring a friend referral scheme.
L Curl Lashes and Ultra Crystal Bond used in this set. To shop, please click here
For more tips like this one be sure to subscribe to our email list, we send very informative and helpful emails every week, please click here.
8. Be Proactive
Some clients will say: "Let me check my calendar first, and I will just inform you." Oh well, it will just let it slip. It might be a missed opportunity for your business to have this client.
So, be proactive, you can say: "You know what, I think I have a slot for you here on this (date) and (time)? It will be the last slot for that day, the day that you need to have your refill schedule. Would you like me to reserve this for you?
Ultra Crystal Clear Bond and Color Lashes used in this set. To shop, please click here.
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CONCLUSION
Always remind your clients to book their next appointment before leaving the salon. If they say they will call you back or book online, follow up with them on the day of their lash appointment to confirm that they have secured their next pre-booked lash appointment.
Give your clients a reason to book earlier than later for their next appointment by creating urgency with promotions like “this week only” deals or discounts for booking early. Show your clients that they will get the best rates or deals available if they book early.
Do you find this blog post helpful? Have you learned something? Leave a comment below and share your thoughts. Don’t forget to share this blog with your lash friend.
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